PRIVACY POLICY
Your Personal Information
Our Privacy Policy is dedicated to protecting and respecting your personal data. This section provides an overview of how we collect, use, store, and safeguard your information.
1. INTRODUCTION
ADHD Treatment Australia (hereafter to be used interchangeably with “ADHDTA”, “we”, “us”, “our”) is committed to protecting the privacy of patient information and to handling your personal patient information in a responsible manner in accordance with the Privacy Act 1988 (Cth), the Privacy Amendment (Enhancing Privacy Protection) Act 2012, the Australian Privacy Principles and relevant State and Territory privacy legislation (referred to as privacy legislation).This Privacy & Information Security Policy explains how ADHDTA collects, uses and discloses your personal information, how you may access that information and how you may seek the correction of any information. It also explains how you may make a complaint about a breach of privacy legislation.
This Privacy Policy is current from 1 September 2022 and is reviewed annually. From time-to-time ADHDTA may make changes to our policy, processes and systems in relation to how ADHDTA handles your personal information. This Privacy Policy will be updated to reflect any changes. Those changes will be available on the ADHDTA website.
2. COLLECTION
ADHDTA collects information that is necessary and relevant to provide you with medical care and treatment, and to manage our medical practice. This information may include your name, address, date of birth, gender, health information, family history, credit card and direct debit details and contact details. This information may be stored on our computer medical records system and/or in handwritten medical records.
Wherever practicable, ADHDTA will only collect information from you personally. However, ADHDTA may also need to collect information from other sources such as treating specialists, radiologists, pathologists, hospitals, other health care providers, nominated informants and the My Health Record system.
ADHDTA collects information in various ways, such as over the phone, in writing, in forms over the internet via our website and/or videoconferencing if you transact with us online or engage in telehealth. This information may be collected by medical and non-medical staff.
In emergency situations we may also need to collect information from your relatives or friends.
We may be required by law to retain medical records for certain periods of time depending on your age at the time we provide services.
3. USE AND DISCLOSURE
ADHDTA will treat your personal information as strictly private and confidential. We will only use or disclose it for purposes directly related to your care and treatment, or in ways that you would reasonably expect that we may use it for your ongoing care and treatment. For example, the disclosure of medication prescribed and dosages.
There are circumstances where ADHDTA may be permitted or required by law to disclose your personal information to third parties. For example, to Medicare, Police, insurers, solicitors, government regulatory bodies, tribunals, courts of law, hospitals, debt collection agents, the electronic transfer of prescriptions service or to the My Health Record system. ADHDTA may also from time-to-time provide statistical data (identity redacted) to third parties for research purposes.
ADHDTA may disclose information about you to outside contractors to carry out activities on our behalf such as an IT service provider, solicitor or debt collection agent. We impose rigorous security and confidentiality requirements on how third parties, we collaborate with handle, your personal information. Outside contractors are required not to use information about you for any purpose except for those activities we have asked them to perform.
4. DATA QUALITY AND SECURITY
ADHDTA will take reasonable steps to ensure that your personal information is accurate, complete, up-to-date and relevant. For this purpose, our staff may ask you to confirm that your contact details are correct when you present for a consultation. Being able to contact you is necessary to ensure we can deliver care to you. We request that you let us know if any of the information we hold about you is incorrect or out-of-date.
Personal information that we hold is protected by:
- Encryption and other rigorous data securing measures (including Two Step Authentication) installed on our servers, Cloud and non-Cloud based;
- Placing passwords and varying access levels on databases to limit access and protect electronic information from unauthorised interference, access, modification and disclosure; and
- Providing locked cabinets and rooms for the storage of physical records, if applicable.
Where it is necessary to conduct a telehealth consultation from private premises or other locations, they will take reasonable steps to maintain a private and secure environment to conduct such consultations.
5. CORRECTIONS
If you believe that the information we have about you is not accurate, complete, or up to date, we ask that you contact ADHDTA in writing by email.
6. ACCESS
You are entitled to request access to your medical records. We request that you put your request in writing via email, and we will respond to it within a reasonable time.
There may be a fee for the administrative costs of retrieving and providing you with copies of your medical records.
ADHDTA may deny access to your medical records in certain circumstances permitted by law, for example, if disclosure may cause a serious threat to your health or safety. We will always tell you why access is denied and the options you have to respond to our decision.
7. COMPLAINTS
If you have a complaint about the privacy of your personal information (including complaints about our use of the My Health Record system), we request that you contact us in writing via email. Upon receipt of a complaint, we will consider the details and attempt to resolve it in accordance with our complaints handling procedures.
If you are dissatisfied with our handling of a complaint or the outcome you may make an application to the Australian Information Commissioner or the Privacy Commissioner in your State or Territory.
8. OVERSEAS TRANSFER OF DATA
9. COOKIES
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
10. EMBEDDED CONTENT FROM OTHER WEBSITES
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
11. WHO WE SHARE YOUR DATA WITH
If you request a password reset, your IP address will be included in the reset email.
12. HOW LONG WE RETAIN YOUR DATA
13. WHAT RIGHTS YOU HAVE OVER YOUR DATA
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